All our products are made in Europe (Lithuania).
Once your account is authorized you have to log on to place an order. You will place your order via our secure web-shop. It is as easy as it can be. If any problems occur, please contact our customer service at firstname.lastname@example.org
Minimum order amount, MOQ and shipment price is set individually during the trade account approval procedure.
Trade customers may keep in mind, that we do not stock big quantities of moustaches and beards, so last minute orders before Halloween are almost impossible. Please be reasonable and place your orders way in advance. We commit in shipping your orders within 2-3 weeks in most cases. You will be provided with a tracking no. Normally shipment takes about 1 week or less in Europe, or two weeks or less in the USA. In some cases, shipment can take up to 3 weeks (high season, small orders).
You will receive an order confirmation automatically when your online order is completed, if this does not happen in 1 hour, please check your spam folder. During the next 1-2 working days, you will receive an email from our manager confirming your order and payment details (upfront, credit card, credit or other payment terms are possible). Invoices are issued only before the shipment, when the order is ready.
Items can be returned, exchanged or replaced if they are returned to us in clean, unmarked, with original package, sellable condition. As our moustaches and beards are party items, we can accept returns only 14 days after you receive them. The buyer must pay postage expenses. If the product is defective, we will accept returns 30 days from the receiving day and we will pay the postage expenses. Please, in all cases contact email@example.com, if you do want to return or exchange your ordered product. We will provide you with a return no. which must be indicated on your return.
All data you provide by registering is stored in a secure server. When authorized, do not forget to change your login password. We provide your name, phone no. and delivery address only to the courier.
All other questions, issues and concerns, please contact our customer service at firstname.lastname@example.org